Phone
Live phone answer during business hours. Most issues get an engineer on the line in under a minute.
Mon–Fri, 8am–5pm HST. After-hours line for emergencies.
Client support
Need help? You’re a few steps away.
If you’re an existing HI Tech Hui client, reach our Honolulu-based helpdesk during business hours or our 24/7 SOC for after-hours and security incidents.
Helpdesk ticket
Submit a ticket by email and our system will create a tracked case with the on-call engineer.
Include device, user, and what you were doing.
Security incident
Suspect compromise, phishing, or a credential exposure? Don’t wait. Reach the 24/7 SOC.
Cyberuptive analysts on shift around the clock.
What to include when you reach out
- Your name, company, and best callback number
- The user(s) and device(s) affected
- What you were doing when the issue started
- Any error messages, screenshots, or recent changes
- Whether the issue is blocking work right now
Ready when you are
Let’s scope your IT & security plan.
Talk with a Honolulu-based engineer about managed IT, cybersecurity, or a 24/7 SOC handoff. We’ll review your current environment, identify the highest-impact gaps, and outline a clear next step — with no obligation.
